Volunteers celebrated for their commitment and valuable contribution to the Trust

Volunteers who work for Bolton NHS Foundation Trust are being sent thank you cards this week (1st to 7th June) to mark national volunteers’ week.

Volunteer co-ordinator Christine Mills said the week is a chance to recognise the commitment and the enormous value volunteers make to the organisation.

Volunteers Week LogoChristine said: “Our volunteers at Bolton are marvellous. The difference they make to patient experience cannot be underestimated.

“Having someone there to welcome you and to make a cup of tea – these things help put patients at ease. Our volunteers are a listening ear, another person they can talk to about how they are feeling.

“They are there to support our hard working staff, not to replace them or paid roles, but to contribute to giving our patients the best possible experience when they come to the Trust and the feedback we receive from patients about their contribution is nothing short of amazing. Sending a card is a small token of our appreciation.”

Bolton NHS Foundation Trust welcomes volunteers. They play an important role, working alongside our staff in a variety of different clinics at the Royal Bolton Hospital. Volunteers also support clinics at Bolton One health centre.

All volunteers come from a diverse range of backgrounds and are really appreciated for the different skills, outlooks and experiences that they bring to the organisation.

Christine added: “We welcome applications from people from all walks of life because we want them to be as diverse as the patients we see. Some people volunteer because they are thinking of a career in a health care setting and want to experience what that may be like. Other people volunteer because they feel strongly about giving something back to the community.”

Alan Boardman has been volunteering in the hospital’s Outpatients’ Department for the past seven months.

Alan Boardman Trust volunteer

Alan Boardman – Trust Volunteer

He said: “I can be the first person patients see coming into the department, a friendly-face to greet them and make a bit of conversation before they book in to see the doctor or the consultant.

“I’m there to make sure they have the best experience they possibly can and are able to settle. This is particularly important at times when patients do not have anyone, family or friends to support them.

“The duties can differ from day to day, but things like helping the patients find the right clinic; directing them to the right waiting area; helping to book them in on the automated booking system so a queue doesn’t build up; making a drink for patients and families.

“I find it really rewarding that I’m helping to create a warm, calm, relaxed environment in the outpatients’ unit. It makes me happy and I hope this shines through when I’m greeting patients.”

Volunteers provide non-clinical support to our patients, their relatives and visitors to our hospital. All necessary training is provided. Find out more by emailing christine.mills@boltonft.nhs.uk or visiting our volunteering web pages. New volunteering roles are being created all the time!

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