Last updated: Friday 7th August, 11am. All information accurate at this time.
It is really important that we keep people socially distant in our A&E department. For this reasons we will only be allowing patients into the waiting area. Friends and relatives will be asked to wait in their cars or to go home. We know this may be difficult but it really is important to help stop the spread of COVID-19.
Some patients may be asked to stay in their car whilst they wait to see one of our clinicians. You will only be asked to do this if our team think it is safe for you to do so. You will be given information about the process on arrival, please make them aware if you have any additional care needs before returning to your car.
Children or adults with additional needs may be accompanied by one adult.
To protect you, your loved ones and everyone working hard here at the Trust during the outbreak of Covid-19 visiting remains suspended at Royal Bolton Hospital.
In line with other Greater Manchester hospitals, we believe the risk of infection, particularly within the hospital setting where the risk of infection is high and rising, is too great to opening up the hospital to large numbers of people. We review this policy regularly.
Please watch this short video from our Medical Director, Dr Francis Andrews who explains more about this.
We allow a named visitor (two if the patient you are visiting is receiving end of life care) who is either an immediate family member or carer to visit in the following exceptional circumstances:
- The patient you wish to visit is receiving end of life care
- You are the birthing partner accompanying a woman in labour
- You are a parent or appropriate adult visiting your child.
If you are named visitor you will be issued with a special visitor pass. You may be asked to show this during your visit. It may also be necessary for you to wear Personal Protective Equipment (PPE) on some of our wards. We will advise you if this is required.
Children who are not patients, are not permitted to visit any of our wards at this time, unless they are visiting a patient who is receiving end of life care and we can keep them socially distant.
Patients with additional needs
The needs of patients with a learning disability or cognitive impairment will be reviewed on a case by case basis by the senior clinician and ward manager. If their mental wellbeing is considered to be adversely impacted a decision may be made to allow one named visitor for a limited period. This will be agreed with the ward manager, each day.
Maternity and Children’s Wards
Keeping mums, mums to be, their babies and wider families healthy is really important. This is why we have put in place the following visitor restrictions:
- Only one named birthing partner will be allowed to visit the Delivery Unit and Birth Centre.
- No visitors are permitted to the Maternity Ward, Maternity Triage or Antenatal Unit.
- Visitors to Children’s Wards or the Neonatal Units are restricted to one named visitor per patient.
To help keep people safe we have also changed the way that you access the Maternity Unit. Please note the following:
- The main maternity entrance will be open 6am-6pm with security presence.
- Outside of these hours the doors will be locked and access will be gained through the intercom.
- The entrances to the ante-natal scan and antenatal day unit have been closed and secured.
Communicating in different ways
We understand that not being able to see your loved ones can be upsetting. This is why we are doing all we can to enable you to keep in touch safely. The following are some of the ways you can do this:
- If they have a mobile or tablet device then feel free to call or video for a chat.
- We also have a number of tablet devices that we are making available for those patients that don’t have access to their own.
- You can contact the ward directly. However, please be patient with us at this extremely busy time. Our number one priority is treating patients so we might need to get back to you.
Letters to your loved ones
We know that it can be particularly difficult if your loved one is in a critical condition or reaching the end of their life. To help you keep in touch during these difficult times we have also set up a dedicated email address that you can use to send your loved one a letter.
All you need to do is email what you want to say. Remember to include their full name and date of birth. We will then print it out, pop it in an envelope and deliver it. We can also read the contents out if this is more appropriate and you would like us to do so.
The dedicated email address is LetterToYourLovedOne@boltonft.nhs.uk.
Coming for an appointment
The health, safety and wellbeing, of all our patients, communities and staff in the hospital and in the community remain our absolute priority. Because of the current COVID-19 pandemic we are
taking extra steps to make sure you stay safe when you have an appointment with us.
This does mean we are doing things a little differently. We have social distancing steps in place around the hospital and other precautions that are helping to continue to limit the spread of
All visitors to the hospital and our health centres must wear a face covering. Click here for more information.
We don’t want this to worry you though as it is really important that you attend your appointment.
General advice and information
Please DO NOT attend any appointment if you are self-isolating with a family member, or if you have COVID-19 symptoms:
- A new, continuous cough
- A high temperature
- A loss or change to your sense of smell or taste
Everyone is reminded to follow Public Health England advice to:
- Always carry tissues with you and use them to catch your cough or sneeze. Then bin the tissue, and wash your hands, or use a hand gel.
- Wash your hands often with soap and water, especially after using public transport. Use a hand gel if soap and water are not available.
- Avoid touching your eyes, nose and mouth with unwashed hands.
- Avoid close contact with people who are unwell.
We thank you for your patience and understanding at this time. Unfortunately the virus has not gone away, but by continuing to adhere to national guidance, we know that the Bolton community is making a positive difference.