The NHS wants to ensure that you have the best possible experience of care. The Friends and Family Test is a government initiative that was introduced in April 2013 and is a way of gathering your feedback about this experience and helping to drive improvement in hospital services. When you receive care as an inpatient or in an Accident and Emergency (A&E) department, you will be given the opportunity to give your feedback by answering a simple question about your experience. When you are discharged, or within the 48 hours that follow, you will be asked to answer the following question:
“How likely are you to recommend our ward/A&E department to friends and family if they needed similar care or treatment?”
You will be provided with the question either on a paper form which you can post in a feedback box or hand to a member of staff, or on an electronic handheld device.
The national results are published on NHS Choices. The results will provide a way for you to easily compare NHS hospitals so that you know where you and your family can get the best possible care.
The information will also provide us with invaluable information on what patients think of our services, which can be used to help make improvements if required.
For more information on the Friends and Family Test please follow the links below: