Outpatients

If you are attending an outpatient appointment at the hospital, this section provides you with useful information about your visit.

Arriving for your outpatient appointment

Your outpatient letter will detail which reception area you need to report to and where it is located in the hospital. The hospital site is large and may seem confusing but the main reception is well-signposted and easy to find and staff there will be happy to direct you to the department. Directions and details of car parking can be found on the hospital location profile page and there is a layby at the main entrance where visitors can pull in briefly to drop off or collect patients. Please click on the link below to download a site map of the hospital.

Royal Bolton Hospital Site Map [304kb] PDF

Wheelchairs are available at the main entrance for use by patients to get to different medical departments and wards.  These are £1 coin-operated, just like a supermarket trolley, and between 8:30 a.m. and 4:30 p.m., Monday to Friday, customer care assistants are available to help patients and visitors get to departments and wards.  Just ask about this at the main reception desk.

When you arrive at the department and book in at the reception, your personal details like your address, GP and next of kin will be checked.

 

What if I need to arrange an ambulance for my appointment?

If you need an ambulance to bring you to the hospital for the first time, you will need to call the Referral Booking Management Service on tel: 01204 390097.

If you need to come back for a further appointment which is less than six months, we can arrange the transport as you leave.

 

What do I need to bring with me?

  • medication or a copy of your prescription
  • any samples that have been requested
  • any questionnaires you may have completed
  • money for prescriptions or an exemption certificate
  • proof of UK residency for example medical card, passport, UK driving licence, pension book, utility bill, student ID
  • money for car parking charges.

 

Can someone come in with me for my consultation?

You may take a friend or relative with you into the consultation room.

 

Can I bring my young children with me?

Children must be supervised in the outpatient areas at all times. There are some play areas for children.

 

How long will I need to be at the hospital?

This depends; if you are required to have an X-ray or other tests you will be at the hospital longer, but by doing these on the same day it will save you returning to the hospital on a different day.

 

What if I need to cancel or change my appointment?

You will need to ring the Telephone Access Centre on 01204 390400 to change or cancel appointments. The opening hours are Monday to Friday 8a.m. – 7.30p.m., Saturday 8.30a.m. – 1p.m., or you can email us on TAC@boltonft.nhs.uk.  If you do not attend your agreed appointment, without first letting us know, you are likely to be discharged back to your GP.

 

Who will I see?

You could see a doctor who is either a consultant, or another member of the medical team. This might be another doctor, specialist nurse or therapist.

 

What happens afterwards?

This will be discussed with you at your appointment. If you need further investigations/tests or procedures every effort will be made to try and have these carried out on the same day. If we are unable to accommodate this on the day then a further appointment will be made for you to attend.

 

If I need surgery how will this be arranged?

If you are informed that you need surgery for your treatment you will be able to agree your admissions date at this visit at a date and time that suits your needs. You will also need a pre-assessment prior to your surgery. This may be offered on the same day which could add an additional one to four hours to your visit.  Alternatively you will need to attend on a separate day which will also be arranged at this appointment.

 

What do I do to arrange for an interpreter?

If there is a need for an interpreter, we can arrange this but please inform the department in advance. We will also need to know which language the patient speaks so we can book the interpreter.

What happens if I do not attend my appointment?

It is very important that you attend your appointment. If you fail to attend and have not already informed us, the clinician/doctor will review your case notes and decide if a further appointment is required based on clinical need.  Alternatively and in most cases you will be discharged back to the care of your GP.   Failure to attend results in the loss of valuable hospital resources and can delay other patients from being seen.

 

Medicines Prescribed

Some medicines are manufactured using material of animal origin. If this is a concern, please inform the health care professional looking after you. If you do not wish to take a certain medicine then we will try and find an alternative. Sometimes the alternative may not be as effective or there may not be a suitable option that doesn’t contain animal products. You will need to consider the risk  of not taking a medicine and we can help explain these risks.

 

Use of Social Media

It is important that the privacy, dignity and confidentiality of all our patients and staff is respected and we therefore ask that patients and visitors do not take photos or comment on social media about other patients, visitors or staff.

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As a member you can:

Sign up to become a member by completing the online registration form. More information about membership can be found under Get Involved

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