Language and Access

Translation Services

If you are coming into hospital and your first language is not English and you need a translator to help you speak to doctors and nurses, ask a relative or friend to tell your nurse as soon as possible so that it can be arranged for your appointment.

We have link workers who assist with interpretation and translation in four South Asian languages. If you require other languages or a British sign language interpreter, a lip speaker or note taker we will do our best to make arrangements to provide these for you.

Written information can also be provided in other languages, as well as larger print and Braille.

 

Facilities for patients/visitors with a disability

Parking is free for blue badge holders. There are dedicated parking bays for disabled patients and visitors who display their blue badge. Other patients and visitors are asked to respect this. We have disabled toilet facilities throughout the hospital, and ramps and lifts to allow full access to all floors.

The customer care service, which is based on the front desk, in the main reception is also there to help in any way they can, for example, supporting wheelchair users and people with guide dogs. This service is available from Monday to Friday, 8:30a.m. to 4:30p.m., but staff are happy to assist outside these hours.

Hearing loops are located in many areas around the hospital. Alternatively the hospital can arrange someone to help. There is also a Minicom service available via the switchboard operator. Just let staff know in advance and we will do our very best to address them to ensure complete understanding during every part of the patient journey.

Visitor restrictions

To protect you and our staff during the current outbreak of Covid-19 we’ve put in place significant restrictions on hospital visitors.

Full details of these can be found on our website.

We would like to thank you for your understanding and helping us stop the spread of Covid-19.

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Stay Home. Protect the NHS. Save Lives.

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