Reference 2016-272

REF:            2016-272

Subject:        End of life care complaints

          

 

Request:

  1. How many complaints in the following years has the Trust received relating to the end of life care/palliative care of a patient? Please answer each year by breaking down month by month e.g. January: 9, February 10…

a) In 2015

b) So far in 2016 (up to 16/5/2016)

  1. Of the number of complaints above what numbers were related to:

a) Communication that the patient is actually dying

b) The patient or relatives was unaware that lifesaving drugs had been withdrawn

c) Care, including dignity, respect and privacy

d) Lack of pain relief

e) Access to specialised support and information

f) Lack of access to care through the night, at weekends and over holiday’s periods

 

Please again answer by breaking down month by month for each year. E.g. 2015: Jan: ax3 bx6…

 

 

Response:

1. How many complaints in the following years has the Trust received relating to the end of life care/palliative care of a patient? Please answer each year by breaking down month by month e.g. January: 9, February 10…
 a) In 2015 5 (Feb x1, Aprilx1., May x1, August x 1, Nov x 1)
b) So far in 2016 (up to 16/5/2016) Feb x1
2. Of the number of complaints above what numbers were related to:
a) Communication that the patient is actually dying – Feb 15×1
b) The patient or relatives was unaware that lifesaving drugs had been withdrawn  
c) Care, including dignity, respect and privacy May 15 x 1, Aug 15 x 1
d) Lack of pain relief Feb 15 x1, May 15 x 1, Nov 15 x1, Feb 16 x 1
e) Access to specialised support and information Feb 15 x 1.
f) Lack of access to care through the night, at weekends and over holiday’s periods Feb 16×1
Please again answer by breaking down month by month for each year. E.g. 2015: Jan: ax3 bx6… More than 1 of the above points feature within each complaint hence why add up to more than 5.

 

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