Reference 2017-558

REF:            2017-558

Subject:        IT Service Management

 

 

Request:

  1. What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)?
  2. When does the contract with your current service desk provider end?
  3. How much does your current ITSM service desk tool cost annually?
  4. When will you be looking to review your current service desk tool?

 

 

Response:

What software product(s) are you using to manage your IT Service Management (e.g. Landesk, ServiceNow, Cherwell, Hornbill etc.)? Service Now
When does the contract with your current service desk provider end? Rolling Contract
How much does your current ITSM service desk tool cost annually? £24,000
When will you be looking to review your current service desk tool? No plans