Reference 2018-26

REF:         2018-26  

Subject:     Use of technology within trusts  

 

 

Request:

Under the FOI Act, I would like to request access to the following information, including any data from the past five years:

  • Any complaints or escalations from each trust across the UK relating to technology. Including new technology being introduced (iPads etc.) as well as complaints about the internal computer systems. I would like this information broken down by hospital or other location (e.g. ambulance dispatch centre or community area), and would like the details of each the complaint.
  • If the above has an impact on the A&E department, I would like that detailed separately.
  • Any information that is submitted internally relating to complaints about technology
  • Information about any tech trials your trust has been a part of, including smart watches, iPads etc. and any feedback you have had on these.
  • Any instances of periods of time where hospitals are unable to function normally because of issues with the IT systems. Including details of the trust and time it took to fix the issue
  • Results of the employee survey for the past 2 years, including any mentions of frustrations around technology.

 

I would also like information on:

  • Information on the computer systems and operating systems that are currently being used in each trust

 

 

Response:

Any complaints or escalations from each trust across the UK relating to technology. Including new technology being introduced (iPads etc.) as well as complaints about the internal computer systems. I would like this information broken down by hospital or other location (e.g. ambulance dispatch centre or community area), and would like the details of each the complaint. I wonder if you could clarify your question please? For example are you referring to inappropriate use of IT, performance of IT etc. Do you mean formal written complaints and which source  e.g. staff/patients?
If the above has an impact on the A&E department, I would like that detailed separately. As above
Any information that is submitted internally relating to complaints about technology As above
Information about any tech trials your trust has been a part of, including smart watches, iPads etc. and any feedback you have had on these. None
Any instances of periods of time where hospitals are unable to function normally because of issues with the IT systems. Including details of the trust and time it took to fix the issue. The Trust has robust business continuity plans to ensure that services and care are delivered as normal.
Results of the employee survey for the past 2 years, including any mentions of frustrations around technology. We have not completed any surveys for staff
Information on the computer systems and operating systems that are currently being used in each trust Windows 7.

For the systems across the Trust please search on our public website the term “systems at the trust” and you will have all the information in old responses:

http://www.boltonft.nhs.uk/