Reference 2018-424

REF:            2018-424  

Subject:        Telephone Maintenance (Telephone Systems)




  1. Contract Type: Maintenance, Managed, and Shared (If so please state orgs)
  2. Existing Supplier: If there is more than one supplier please split each contract up individually.
  3. Annual Average Spend: The annual average spend for this contract and please provide the average spend over the past 3 years for each provider
  4. Hardware Brand: The primary hardware brand of the organisation’s telephone system.
  5. Number of telephone users:
  6. Contract Duration: please include any extension periods.
  7. Contract Expiry Date: Please provide me with the day/month/year.
  8. Contract Review Date: Please provide me with the day/month/year.
  9. Application(s) running on PBX/VOIP systems: Applications that run on the actual PBX or VOIP system. E.g. Contact Centre, Communication Manager.
  10. Telephone System Type: PBX, VOIP, Lync etc.
  11. Contract Description: Please provide me with a brief description of the overall service provided under this contract
  12. Go to Market: How where these services procured, please provide me with either the tender notice or the framework reference number. Please specify if procured through other routes.
  13. Contact Detail: Of the person from with the organisation responsible for each contract full Contact details including full name, job title, direct contact number and direct email address.




Please find information attached.

2018-424 – FOI Request – Telephone Maintenance (Telephone Systems) [121 kb]  PDF