Reference 2018-446

REF:           2018-446

Subject:       Patient Advice and Liaison Service



  1. Please send a structure chart of your patient experience team (including PALS and complaints) detailing WTE and band.
  2. Please send job descriptions and person specifications for the posts detailed in question one.
  3. Total number of PALS enquiries/concerns per month.
  4. Total number of formal complaints per month.




Please find information attached.

2018-446 – FOI Request – Patient Advice and Liaison Service [121 kb] PDF

Patient Advice and Liaison Assistant – Job Description [290 kb] PDF

Patient Experience and Complaints Co-ordinator – Job Description [93 kb] PDF