REF: 2018-446
Subject: Patient Advice and Liaison Service
Request:
- Please send a structure chart of your patient experience team (including PALS and complaints) detailing WTE and band.
- Please send job descriptions and person specifications for the posts detailed in question one.
- Total number of PALS enquiries/concerns per month.
- Total number of formal complaints per month.
Response:
| Please find information attached.
2018-446 – FOI Request – Patient Advice and Liaison Service [121 kb] PDF Patient Advice and Liaison Assistant – Job Description [290 kb] PDF Patient Experience and Complaints Co-ordinator – Job Description [93 kb] PDF |