Reference 2019-345

REF:            2019-345

Subject:        Hospital-initiated appointment cancellation



I would like to request the following information under the Freedom of Information Act. For each of the past three complete calendar years – i.e. 2016, 2017, and 2018:

  1. The total number of hospital-initiated outpatient appointment cancellations – i.e. cases where the hospital has cancelled the appointment
  2. The number of appointments that were cancelled three or more times by hospitals, five or more times by hospitals and ten or more times by hospitals.
  3. The number of cancellations the single most frequently hospital-cancelled appointment had and the department where this appointment was due to take place.

For points 2 and 3, I’d like this information to not be limited to repeat cancellations occurring within the same year. For example, if an appointment was cancelled in November 2016, December 2016 and January 2017, this should appear in the stats for 2017 as an appointment cancelled three or more times.





Please find information attached.

2019-38351 Hospital initiated cancellations [11 kb] Ms Excel