Reference 2019-400

REF:            2019-400

Subject:        Outpatient Appointments

    

 

Request:

Please could you provide answers to each separate question covering the following time periods?

 

The first covering the time period 1st January 2015 – 31st December 2015;

The second covering the time period 1st January 2016 – 31st December 2016;

The third covering the time period 1st January 2017 – 31st December 2017; and the fourth covering the time period 1st January 2018 – 31st December 2018.

  1. How many patients missed outpatient appointments in each time period?
  2. For each of the time periods, how many patients that missed their outpatient appointment did the trust discharge from follow-up?
  3. What is the trust’s policy on re-referrals when a patient does not attend an outpatient appointment? Please provide all relevant documents.

 

Response:

Please could you provide answers to each separate question covering the following time periods:

 

The first covering the time period 1st January 2015 – 31st December 2015;

The second covering the time period 1st January 2016 – 31st December 2016;

The third covering the time period 1st January 2017 – 31st December 2017;

and the fourth covering the time period 1st January 2018 – 31st December 2018.

How many patients missed outpatient appointments in each time period?

For each of the time periods, how many patients that missed their outpatient appointment did the trust discharge from follow-up?

Bolton NHS Foundation Trust

Missed Outpatient Appointments (DNA) and Discharges

Period: 01/01/2015 – 31/12/2018

 

Date DNA Total DNA Discharge Total
01/01/15-31/12/15 44979 21385
01/01/16-31/12/16 46479 24171
01/01/17-31/12/17 42844 22496
01/01/18-31/12/18 42523 21912
What is the trust’s policy on re-referrals when a patient does not attend an outpatient appointment? Please provide all relevant documents. Please find information attached.

160314+Bolton+CCG+Access+Policy+vF (1) [541 kb] PDF