Reference 2019-520

REF:            2019-520

Subject:        Training for overseas visitor managers and like staff

 

 

Request:

1)    Any pamphlets, brochures, handbooks, online materials (which can be sent to me as a PDF) or similar content that inform staff about exclusions and safeguarding;

2)    Details of any kind of training offered to these staff on applying exclusions and safeguarding, and whether such training is compulsory; and

3)    Where available, the number, or percentage of, non-clinical staff designated to be involved in charging who have completed any training offered.

 

 

Response:

1)    Any pamphlets, brochures, handbooks, online materials (which can be sent to me as a PDF) or similar content that inform staff about exclusions and safeguarding;

 

 

All the information is already in the public domain, please see link below:

Department of Health Guidance on implementing the Overseas Visitors Charging Regulations 2015 (amended 2017).

Chapter 1; This chapter details of all services which are free of charge to individuals who come under the exclusions and safeguarding categories.

2)    Details of any kind of training offered to these staff on applying exclusions and safeguarding, and whether such training is compulsory; and

 

 

Health Education England – Overseas Visitors NHS Cost Recovery On-Line training undertaken on the 6th April 2017 by the Overseas Visitor Manager, 9 modules which included module number 5 which cover vulnerable groups.
3)    where available, the number, or percentage of, non-clinical staff designated to be involved in charging who have completed any training offered. One – the Overseas Visitor Manager