Reference 2019-57

REF:           2019-57

Subject:       Complaints

 

Request:

1. Does the Trust routinely publish the complaints data it reports to NHS Digital (KO41a) via any other public channel, i.e. on your website (please indicate YES or NO in the box below)? If YES, please provide details of where and how frequently you publish this data.

 

YES
NO

 

Further information on publication:

2. Does the Trust routinely publish, make public or evidence the outcomes and/or learning taken from complaints received (please indicate YES or NO in the box below)? If YES, please provide details of where and how frequently you publish this data.

 

YES
NO

 

3. Do you record complaints made by third parties who don’t have the expressed consent of the patient(s)? i.e. members of the public, people visiting other patients and/or external non-medical contractors who have concerns about the way patients are being treated or cared for.

 

YES
NO

 

4. If you record complaints made by third parties, please could you provide the numbers of complaints received by your NHS Trust for the following financial years?

 

2015/16  
2016/17  
2017/18  

 

5. Do you record complaints made by third parties in your official complaints figures as reported to NHS Digital (KO41a)?

 

YES
NO

 

 

Response:

Please find information attached.

2019-57 – FOI Request – Complaints [114 kb] PDF

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