Reference 2019-63

REF:           2019-63

Subject:       Computer Assisted Facilities Management system

 

Request:

  1. Does your NHS Trust use a computer assisted facilities management system?
  2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future?
  3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from?
  4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled.
  5. Value of the current contract, date of commencement and date of expiry.
  6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements?

 

 

Response:

1. Does your NHS Trust use a computer assisted facilities management system? Yes
2. If no, are there ongoing plans to purchase a computer assisted facilities management system in the future? N/A
3. What is the name of the computer assisted facilities management system (product name) and which company is it purchased from? Integrated Handheld solution (Backtraq)
4. Provide brief information on the process in use at the NHS Trust to manage reactive and planned maintenance work including how this is recorded and scheduled. ·         Work requests are reported by email or telephone to a central helpline.

·         The request is inputted in to the system: site, department, location, details of fault, requestor contact details.

·         The request moves to a progress screen where it is allocated to a tradesperson to attend and complete.

·         The tradesperson has a tablet running the Backtraq program and when logged in receives the job and attends. If unable to complete, the reason is entered in the notes section to provide feedback i.e. parts required.

·         The parts are ordered against the request when delivered the tradesperson re-attends, fits the parts and completes the job.

5. Value of the current contract, date of commencement and date of expiry. Support contract worth £5,000.00 per annum. Star date May 2018 – End Date May 2019.
6. Who is responsible for ensuring the computer assisted facilities management system meets the NHS Trust’s requirements? The Trust IT Department.

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