Reference 2019-643

REF:           2019-643

Subject:       Telephony/Communications

 

 

Request:

  • Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business?
  • Approximately how many extensions does the system support across your organisation?
  • Who is the incumbent/support partner for the maintenance of your VOIP/PBX?
  • How many of those extensions are contact centre/customer service agents?
  • When does your PBX/VOIP support contract expire?

 

 

Response:

·   Which manufacturer (PBX or VOIP) are you using as your core telephone system? e.g. Avaya, BT, Cisco, Mitel, Skype for Business? Cisco / Siemens (We are in transition)
·   Approximately how many extensions does the system support across your organisation? 1600
·   Who is the incumbent/support partner for the maintenance of your VOIP/PBX? Virgin Media
·   How many of those extensions are contact centre/customer service agents? 100
·   When does your PBX/VOIP support contract expire? October 2022