Reference 2019-660

REF:          2019-660 

Subject:      IT Service Management and Desktops 

 

Request:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)?

Who is your current vendor?

When does the contract with your current service desk provider end?

How much does your current ITSM service desk tool cost annually?

When will you be looking to review your current service desk tool?

What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)?

Who is your current vendor?

When does the contract with your current desktop provider end?

How much does your current ITAM desktop tool cost annually?

When will you be looking to review your current desktop tool?

Who is your primary IT company contact?

 

 

Response:

What software product(s) are you using to manage your IT Service Management (e.g. ServiceNow, Cherwell, Hornbill etc.)? Service Now
Who is your current vendor? Service Now
When does the contract with your current service desk provider end? Rolling
How much does your current ITSM service desk tool cost annually? £40,359
When will you be looking to review your current service desk tool? Not currently.
What software product(s) are you using to manage your desktops ITAM e.g SCCM, Manage engine etc.)? SCCM / Manage Engine /
Who is your current vendor? NHS Framework
When does the contract with your current desktop provider end? Rollling
How much does your current ITAM desktop tool cost annually? £6650
When will you be looking to review your current desktop tool? Not currently
Who is your primary IT company contact? IT service Desk