Subject: End of life care complaints
Please detail the number and type of complaints made to your End of Life Care Strategy Group in the last four years. Please break the information down into complaints per month (where possible) and whether the complaint was to do with, for example poor communication, issues to do with consent or the care itself etc. Where recorded, please also detail the outcome of the complaint.
|Section 21 – information already reasonably accessible.
This exemption applies if the information requested is already accessible to the requester. You could apply this if you know that the requester already has the information, or if it is already in the public domain.
Please follow the link to a recent request for this information: http://www.boltonft.nhs.uk/reference-2019-23/