Reference 2019-687

REF:          2019-687 

Subject:      Complaints Data 2018-19 

 

Request:

  1. How many complaints were upheld by the Ombudsman?
  2. How many complaints were partly upheld by the Ombudsman?
  3. What was your complaints (3 working days) performance as a percentage?
  4. What was your complaints (final response) performance target in days?
  5. What was your performance as a percentage in response to this target? (e.g. 75% of complaints are answered within 25 working days or as agreed with the complainant)
  6. How many days does it take on average for you to respond to a complaint?

Please add these numbers to this table:

 Question 1.Upheld 2. PartUph 3. 3WD%  4. WD Tgt 5. WD % Achievement 6. Avg Tot Days
 Answers

 

 

Response:  

Please information attached.

2019-687 – FOI request – Complaints Data 2018-19 [109 kb] PDF

2018_19 Complaints Report [600 kb] PDF