Subject: Complaints Data 2018-19
- How many complaints were upheld by the Ombudsman?
- How many complaints were partly upheld by the Ombudsman?
- What was your complaints (3 working days) performance as a percentage?
- What was your complaints (final response) performance target in days?
- What was your performance as a percentage in response to this target? (e.g. 75% of complaints are answered within 25 working days or as agreed with the complainant)
- How many days does it take on average for you to respond to a complaint?
Please add these numbers to this table:
|Question||1.Upheld||2. PartUph||3. 3WD%||4. WD Tgt||5. WD % Achievement||6. Avg Tot Days|
|Please information attached.
2019-687 – FOI request – Complaints Data 2018-19 [109 kb] PDF
2018_19 Complaints Report [600 kb] PDF