Cancer patients at Bolton NHS Foundation Trust can be reassured that they are receiving some of the best support and care in England. Bolton came 8th in a league table measuring patient experience across England, according to new analysis released this week by Macmillan Cancer Support, based on research commissioned by NHS England.1
The league table compares the performance of hospitals across England based on measures of patients’ experiences while being treated in hospital such as: whether their diagnosis and treatment options were explained clearly to them; whether they felt supported in their care; and whether they felt they were treated with respect. Macmillan believes patient experience is as vital as treatment to a cancer patient’s quality of life.
Fay Scullion, General Manager for Macmillan Cancer Support in Northern England says, “We congratulate Bolton NHS Foundation Trust for achieving some of the best results in the recent patient experience survey. We know that the support and care people receive is as important as their actual treatment, and can make all the difference between coping with cancer and finding it a real struggle. For example, being told about financial help that is available, or being provided with high quality information about their cancer and its treatment.”
Patient experience matters – hospitals should offer high standards of support as well as medical treatment. Good patient care can help patients deal better with not only managing their own condition once out of hospital but also the emotional impact of cancer, and building confidence to return to work.
Today Macmillan also launches a new report, Improving care for people with cancer which includes a number of recommendations for putting cancer patient experience at the heart of the new NHS.
If you would like support on what you can expect going through your treatment, or for support coping with cancer, call 0808 808 00 00 or visit www.macmillan.org.uk
* Trusts are ranked according to the number of times they appear in the highest 20% on the 63 scored questions. Non evaluative questions (e.g. “have you had an operation”) have been excluded. Top 10 are the 10 most often in the ‘green’ top 20%, sorted by how often they are in the ‘red’ bottom 20%.