Bolton NHS Foundation Trust has adopted a campaign which encourages all staff to build good communications with patients by introducing themselves at the outset. The #hellomynameis national campaign was started by Leeds doctor Kate Granger when, as a terminally ill cancer patient herself, she found that some health staff didn’t even say who they were before carrying out checks or procedures on her.
Kate was invited to explain the campaign and officially launch it in Bolton by junior doctors, supported by Trust Chief Executive Jackie Bene. Kate did this at the induction day for new junior doctors at the Royal Bolton Hospital this week.
“It’s more than just common courtesy,” said Kate. “It’s about building connections and the start of a relationship. We introduce ourselves in real life, why not in hospital?”
Bolton junior doctors Rita Prajapati, Caroline Bailey and Megan Steward are particularly keen to improve patient experience.
Rita heard Kate speak at a leadership school. She said: “We were inspired by what Kate had done and wanted her to share her experience with other trainees in the North West.”
Dr Bene said health staff were trained in communication, but didn’t always remember to use that training.
“It is so important,” she said. “All staff need to think about what it’s like for the patient.”
The Trust will be displaying and using the #hellomynameis logo on every ward and will be explaining it at induction days for all staff.