Friends and Family Test Feedback

Comments left by patients who have spent one night or more as an inpatient at the Royal Bolton Hospital in November 2014 have been put together to create a ‘Wordle’ which is a pictorial presentation of the words that were used the most to describe their experiences in hospital.  The comments are part of the National Friends and Family Test initiative (more information around the Friends and Family Test can be found on the website http://www.england.nhs.uk/ourwork/pe/fft/ ).

The larger the word displayed in the presentation, the larger the number of times that word was expressed in the patients’ comments.  The comments included are both positive and negative, the balance being 97.5% positive and 0.6% negative (the remaining were neutral).

Friends and Family Test Wordle Nov 14

 

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