Children and Young People’s Survey reveals positive feedback for Royal Bolton Hospital

The results of the latest Children and Young People’s Patient Experience Survey undertaken in 2018, highlight that in a number of areas, both young people and their parents score Bolton NHS Foundation Trust highly for the care they provide.

The findings, published last week by the Care Quality Commission (CQC), were taken from questionnaires completed by children admitted to hospital in November and December of last year. Children and young people aged 8 years upwards, and the parents of children from birth to 16 years were asked about their experiences of a number of areas including sleep, pain relief, communication, play and distraction and the facilities on the ward.

In the parts of the questionnaire completed by children, Royal Bolton Hospital scored highly in areas such as staff explaining to them how they were going to care for you, with over 90% saying this took place. In addition, 93.88% of children and young people asked said that they felt able to ask staff questions – with 97.83% saying their questions were answered. 100% of children and young people asked said that they found the staff caring for them to be friendly, and almost 95% of children asked said that staff talked through any worries that they had with them.

Parents added that information and reassurance given to them when they were leaving hospital was of a good quality. 82.38% of parents said that staff definitely gave information about their child’s care in a way that they could understand, with a further 15.42% saying that they did to some extent.

Areas that both children and their parents said could have been slightly better were, more opportunities for staff to play with their child, better access or connection to WiFi and facilities for parents to make food and drinks during their stay.

Of the questions asked, Bolton NHS Foundation Trust scored better than most trusts in ten areas. The majority of questions were similar to other trusts in rating.

The feedback from the survey is an improvement on the 2016 results, especially regarding the communication when discharged home and the next steps in any care that was required.

Bridget Thomas, Divisional Nurse Director for the Families Division at Bolton NHS Foundation Trust said:

“We’re thrilled that children and their families have had such a positive experience of our care. Our staff work so hard to make sure that children and young people have a voice when they come into hospital, and are listened to and respected. Being in hospital can be a very daunting time for children, young people and families, and we do everything in our power to make sure that everyone feels comfortable, confident about what is happening to them and the reasons why.

“We continue to make improvements and constantly review our care to ensure a better experience for all. Where we’ve received feedback on areas that we could have done better, we will work with staff, children and parents to make improvements.”

The 2018 children and young people’s survey involved 129 NHS trusts in England. Nationally they received questionnaires about the experiences of 33,179 children and young people admitted to hospital in November and December 2018, a response rate of 25%.

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