Patient survey highlights great care at Royal Bolton Hospital

A recent survey of hospital patients across England has identified key areas in which Royal Bolton Hospital is providing excellent care for those patients who require an overnight or prolonged stay in hospital.

Over 450 people completed the Care Quality Commission’s (CQC) survey, following an inpatient stay in Royal Bolton Hospital in July last year (2019). Whilst the findings saw Bolton NHS Foundation Trust (the organisation that runs Royal Bolton Hospital) predominantly score amongst the mid-range of organisations surveyed, we scored in the highest 20% of all organisations in response to seven questions; three of which were related to the standard of  nursing care.

We also scored in the top 20% in the areas relating to waiting times for a bed on a ward, having enough to drink, having enough emotional support from the hospital during their stay and support from health and social care professionals to help recover and manage their condition after leaving hospital.

However the survey also highlighted areas in which patients felt the hospital could improve the way it provides care to enhance, or improve their experience whilst an inpatient.

These areas included noise levels on the ward at night care, getting enough help from staff to wash or keep themselves clean, being given written or printed information about what they should or should not do after leaving hospital and whether they saw or were you given any information explaining who to complain to the hospital about the care they received.

Marie Forshaw, Interim Director of Nursing, Midwifery and AHPs at Bolton NHS Foundation Trust said:

“We welcome the feedback from our patients, and are very grateful to them for taking the time to complete the survey. We’re delighted to be in the top scores in a number of areas particularly in relation to nursing care provided. Knowing that our patients have overall had a positive experience whilst in our care is lovely to hear as this is what we all strive for. We’re already working on the areas where we’ve been told we can do better, and will continue to do this so that our services reflect our organisation’s values and behaviours.”

We have put in place a project plan to address the recommendations made in the report looking at a number of key areas to include: noise at night, information for patients on their discharge, information on how to complain, assistance with hygiene needs and communication.

The full report can be found at www.cqc.org.uk/publications/surveys/surveys

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