The latest national cancer patient experience survey has revealed excellent results for Bolton NHS Foundation Trust, according to those we have cared for.
Based on a system where care being rated 10 is very good, the Trust scored 9.0 – higher than the average and in the top three of trusts in Greater Manchester.
In the following areas, Bolton scored higher than the national average:
- The patients completely understood the explanation of what was wrong
- They were told about side effects that could affect them in the future
- Hospital staff gave information about support or self-help groups for people with cancer
- Patients found hospital staff to discuss worries or fears during their outpatient or day case visit
- Patients given understandable information about whether radiotherapy was working
- Patient definitely given enough support from health or social services after treatment
The care of patients diagnosed with cancer and cared for at Bolton NHS Foundation Trust is provided by a team of very dedicated staff working in many areas. These results are a reflection of the hard work across many departments.
Janet Keegan, Macmillan Lead Cancer Nurse at the Trust said:
“Once again we are very proud of the results and our staff at Bolton. It is clear from the comments in the overall report that patients and their families recognise the on-going commitment and care provided here, which we all work so hard to provide.”
Below are some examples of patient feedback in the survey:
“It was quite a stressful time but all the NHS staff I came into contact with were empathetic, caring, professional and made my cancer journey more bearable. The liaison between the various teams involved in my care was excellent.”
“The NHS have done an amazing job and saved my life. I am extremely grateful to the staff and volunteers.”
“The nurses went above and beyond what was required, well done and thanks again”.