A CQC survey into Bolton NHS Foundation Trust has found patients are positive overall about their experiences in urgent care.
More than 300 responses to the 2020 Urgent & Emergency Care Survey found that:
- Patients felt they were treated with respect and dignity
- Communications was good with patients advising they felt listened to by doctors and nurses and who to talk to about their care
- Patients were treated in clean environments with staff adhering to COVID rules
- Test results were shared before discharge and fully explained
Karen Meadowcroft, Chief Nurse at Bolton NHS Foundation Trust, said:
“Despite the increased pressures brought on by the pandemic it is so pleasing to see our patients are happy with the level of care we provide.
“Our staff continue to work incredibly hard for our community and routinely go above and beyond in their treatment, as highlighted by the predominantly positive feedback.
“We never stop striving to improve the level of care we provide to our patients so are acting on the recommendations made in the report.”
The survey was undertaken between November 2020 and March 2021 and can be read in full on the CQC website.