How to complain about an FOI or SAR

If you are not satisfied with the information you receive from us or with the way your request is dealt with, you can make a complaint by email to the Trust’s Chief Executive or by post to:


Chief Executive

Trust Headquarters
Royal Bolton Hospital
Minerva Road


Bolton NHS Foundation Trust has a formal procedure for dealing with such complaints. In the case of non-disclosure of information we will ask a senior member of staff to review that decision. We aim to answer your complaint within 20 working days but if this is not possible we will let you know when you can expect to hear.

Visitor restrictions

To protect you and our staff during the current outbreak of Covid-19 we’ve put in place significant restrictions on hospital visitors.

Full details of these can be found on our website.

We would like to thank you for your understanding and helping us stop the spread of Covid-19.

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Stay Home. Protect the NHS. Save Lives.