COVID-19: Coming to hospital

LAST UPDATED: 10th November, 1pm. All information accurate at this time. 

The health, safety and wellbeing, of all our patients, communities and staff in the hospital and in the community remain our absolute priority, now more than ever. We are taking extra steps to make sure you stay safe when you have an appointment or treatment planned with us.



This does mean we are doing things a little differently. We have social distancing steps in place around the hospital and other precautions that are helping to continue to limit the spread of COVID-19.

We don’t want this to worry you though as it is really important that you attend for treatment or other care if required. Please read the following information carefully before you attend.

Please wear a face covering when visiting the hospital or one of our health centres.

Postponing non-urgent operations

Staff have been working incredibly hard to manage the increased number of patients with COVID-19 in our hospital alongside providing routine care. While staff are continuing to do this as far as possible, we have decided to postpone planned, non-urgent operations at Royal Bolton Hospital. Urgent treatments and cancer operations will continue as normal.

Patients affected by the decision will be contacted and supported at this time. This will be reviewed on a regular basis and procedures will resume as soon as possible.  If you wish to be removed from the waiting list, or your symptoms worsen, please contact the department responsible for your care.

Visiting restrictions

To protect you, your loved ones and everyone working hard here at the Trust visiting remains suspended at Royal Bolton Hospital.

We allow named visitors who are immediate family members or carers in some circumstances:

  • Two visitors for a patient who is receiving end of life care.
  • One parent/carer or appropriate adult may stay in hospital with a child who is an inpatient.
  • Visitors to the Children’s Ward is restricted to one designated parent or carer at any one time.
  • One named person may accompany a woman in labour as birthing partner. The same visitor can visit the woman on the antenatal and postnatal ward at set times. More details here.
  • One person may accompany a pregnant woman to their 12 week (dating) and 20 week (anomaly) scan. More details here.
  • One person may accompany their loved one to early pregnancy assessment scans and if undergoing treatments for pregnancy loss. Some restrictions and other safety measures will remain in place, more details here.
  • The Mother and partner of any child on the neonatal unit are to be provided access at all times .

If you are named visitor to an adult patient, you will be issued with a special visitor pass. You may be asked to show this during your visit. It may also be necessary for you to wear Personal Protective Equipment (PPE) on some of our wards. We will advise you if this is required.

Children who are not patients, are not permitted to visit any of our wards at this time, unless they are visiting a patient who is receiving end of life care and we can keep them socially distant.

The needs of patients with a learning disability or cognitive impairment will be reviewed on a case by case basis by the senior clinician and ward manager. If their mental wellbeing is considered to be adversely impacted a decision may be made to allow one named visitor for a limited period. This will be agreed with the ward manager, each day.

We understand that not being able to see your loved ones can be upsetting. This is why we are doing all we can to enable you to keep in touch safely. Staff on the ward will be able to advise you. Our Chaplaincy team are also available to visit patients and talk with relatives. Chaplains visit those of faith and of no faith. You can contact them via the main hospital number, 01204 390390.

Communicating with your loved one whilst they are in hospital

We understand that not being able to see your loved ones can be upsetting. This is why we are doing all we can to enable you to keep in touch safely. The following are some of the ways you can do this:

  • If they have a mobile or tablet device then feel free to call or video for a chat.
  • We also have a number of tablet devices that we are making available for those patients that don’t have access to their own.
  • You can contact the ward directly. However, please be patient with us at this extremely busy time. Our number one priority is treating patients so we might need to get back to you.

We have also set up a dedicated email address that you can use to send your loved one a letter. Please remember to include their full name and date of birth. We will then print it out, pop it in an envelope and deliver it. We can also read the contents out if this is more appropriate and you would like us to do so. The address is


To enable social distancing in our A&E department, only patients will be allowed in the waiting area. Friends and relatives will be asked to wait in their cars or to go home. Children or adults with additional needs may be accompanied by one adult.

Some patients may be asked to stay in their car whilst they wait to see one of our clinicians. You will only be asked to do this if our team think it is safe for you to do so. You will be given information about the process on arrival. Please make them aware if you have any additional care needs before returning to your car.

More details can be found here.

Attending appointments

You will be given detailed instructions before attending your appointment so will know exactly what to do.

Please DO NOT attend any appointment if you are self-isolating with a family member, or if you have COVID-19 symptoms.

Unless advised otherwise, please attend your appointment on your own.

Test and Trace

We are displaying QR code posters in some areas of the hospital and our health centres for users of the NHS COVID-19 app.


At Royal Bolton Hospital we use an automated number plate recognition system provided and managed by ParkingEye. Please click here for information about how to pay to park on site.

We thank you for your patience and understanding at this time.

Visitor restrictions

To protect you and our staff during the current outbreak of Covid-19 we’ve put in place significant restrictions on hospital visitors.

Full details of these can be found on our website.

We would like to thank you for your understanding and helping us stop the spread of Covid-19.

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Stay Home. Protect the NHS. Save Lives.