Subject: Letters of compliment research
To carry out our research on compliments, we are making a Freedom of Information request about the number of compliments your trust receives, and, how you handle them.
1) How many compliments did your trust receive in 2017?
2) Do you have a procedure for handling compliments?
3) Do you respond to the authors?
4) Do you pass the compliments onto to the complimentees?
5) Do management see copies of compliments?
6) Do you analyse the content of compliments?
|Please find information attached.|