What will happen?

Watch these short videos for a tour of the building, information on what to expect from your first visit to Bolton CAMHS and how you can be involved in improving the service.


First appointment

CAMHS building

If you are under 16, we ask you and your parents or carers to come to your first appointment. But don’t worry, if you are over 16 you can still bring someone with you if you want to, or if you prefer you can come alone, it’s your choice. This appointment will be with our Single Point of Access (SPOA) team.


The first appointment will usually take about an hour and it will be in a private room.  You will be seen by one or two members of our team who will listen to what you have to say and talk to you and your parents or carers to understand your worries and problems.  We will then discuss with you how or if we can help.


We like to talk to all of you if possible, you are usually seen with your parents or carers when you first come but sometimes we will need to talk to you alone.  Sometimes we also need to talk to your parents or carers alone so don’t be worried if this happens. It is important that everyone feels comfortable and able to talk openly about what worries they have.

CAMHS lounge

We will ask you about your family, about school, about the things that you like and any difficulties you might have.  We know that sometimes children and young people find it easier to explain things when they are playing or drawing and there will be toys and pens and pencils for you to use. We also know that children can feel a bit shy when they meet us for the first time and we will allow you time to get to know us.


When we have all the information we need, we will talk to you about it and decide together whether we can help. If we decide CAMHS is the best service to help you, we will work together to start your treatment or therapy.


You may want time to think about what you want to say so…

Take a look at our film about CAMHS For Young People by Young People

Before you come, you could write down things you want to say and things you want to ask, and bring them with you.

Some of the things we might ask you about include:

  • your worries
  • your family
  • your school, college or work
  • your friends
  • the things you like
  • any difficulties you have
  • any help that you are getting already
  • any questions you or your family have.