It is always rewarding to hear positive feedback from our patients about the care they have received from our department. Please see below for some of the comments recently sent to us.
“I attended the Paediatric Outpatients department today for an initial appointment with my daughter. This service was ‘out of area’ for us as it was the nearest available place I was offered when I rang to arrange an appointment. Therefore, I had no previous experience of Bolton One or the department.
The service we received from all staff in the building was excellent, especially from the two Doctors that we saw. They were both extremely professional with excellent communication skills, making me feel fully involved in my daughter’s treatment plan. They treated us both with respect and dignity and therefore ensured that my daughter had a very positive experience – always helpful for little ones when they will have future hospital appointments!
I also would like to thank the pharmacy staff who again were polite and very helpful.
As someone who has experience of working in the NHS I am insightful to the pressures of clinical work and how this can sometimes affect the time given to clients. However, I never felt rushed and was given lots of time and opportunities to relay my details and ask questions. Therefore, as a parent it felt a gold standard experience, which I felt important to acknowledge and praise.
Posted on NHS Choices website 17 July 2017
“Very professional and caring staff. Extremely accommodating when my child had a childhood infection and on her appointment, the staff provided an isolation area thereby allowing her to continue with her appointment. Also changed appointments easily, if needed and offered advice over the phone when required. We have had several visits to the department over the years and always had an excellent experience. My child actually enjoys going for her appointments and was sad she wasn’t having bloods taken one day as she enjoyed playing with the alphabet toy during her blood test! That alone speaks volumes about how caring and great the nursing/ medical staff are at making a child feel comfortable whilst having bloods or assessments. The department should be proud of the service they provide and these high standards appear to have continued in the new Bolton One unit.”
Posted on NHS Choices website 24.10.15
“I visited the children’s outpatients department with my daughter and the staff there were fantastic. The paediatrician in particular, was fantastic. They took their time to find out a full history of symptoms, did a thorough examination whilst also ensuring my daughter (10 years old) understood everything that was being discussed. As we walked away my daughter, husband and I all turned to one another and said ‘wow, they were brilliant!’ My daughter required unplanned blood tests whilst at the unit and the phlebotomist was incredibly fast! There was no upset caused and the play worker explained everything thoroughly, even showing my daughter how the numbing spray works by using my arm! Very child friendly. Everybody was friendly, we all felt at ease there and would definitely recommend the service to friends and family. Thanks COPD for making our visit easy.”
Posted on NHS Choices website on 12.10.15