Friends and Family Test
The NHS Friends and Family Test (FFT) is an important tool to help people who use NHS services have the opportunity to provide feedback on their experience.
We value your feedback as it helps us to improve our services. The Friends and Family Test (FFT) is a national scheme enabling patients, who use our services, to tell us and other patients what they think about the quality of care they receive.
On your discharge from hospital or at the end of your appointment/ visit you will be asked “How likely are you to recommend our services to your Friends and Family?”
Please ask a member of staff if you are unsure how to complete the FFT, they will be happy to assist you.
What happens to the results?
We use your feedback to help us make changes and improvements to our services and the quality of care we provide. Your feedback enables us to take immediate action when a problem is identified and shows how effective the change or improvement has been.
Results are analysed independently and published on the NHS Friends and Family website www.nhs.uk/friendsandfamily; an overview is also listed on the NHS Website www.nhs.uk.
Your feedback is anonymous and will not impact on any future hospital visits with us, but it will provide valuable information to help us to improve our services where appropriate and to recognise and share positive feedback with our staff members.
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