A recent survey of hospital patients across England has identified key areas in which Royal Bolton Hospital is providing excellent care, for those who require an overnight or prolonged stay in hospital.
Over 400 people completed the Care Quality Commission’s (CQC) survey, following a stay in Royal Bolton Hospital in November last year (2021). Whilst the findings saw Bolton NHS Foundation Trust (the trust that runs Royal Bolton Hospital) predominantly score amongst the mid-range of organisations surveyed, the Trust was scored in the highest of all organisations in a number of key areas.
When asked about whether hospital staff discussed with them whether they may need any further health or social care services after leaving hospital, 82% of patients responded positively.
After leaving hospital, when asked if they got enough support from health or social care services to help them recover or manage their condition, 84% of patients responded yes.
Tyrone Roberts, Chief Nurse, at Bolton NHS Foundation Trust said:
We welcome the feedback from our patients, and are very grateful to them for taking the time to complete the survey. We’re delighted to have received high scores in a number of areas.
Our patients are at the heart of everything we do, and to hear that they are having a really positive experience when in our care is fantastic.
There are areas that we can improve upon and we never stop striving to improve the level of care we provide to our patients and so we are acting on the recommendations made in the report.
The full report can be found at www.cqc.org.uk/publications/surveys/surveys.