Your views matter to us
We are passionate about patient experience, and we want everyone we treat to receive the best possible care from us.
Sharing a positive experience
We love hearing when things have gone well. If you’d like to thank a member of staff or share a positive experience, please email thanks@boltonft.nhs.uk, and we’ll make sure your message reaches the people involved in your care.
When things don’t go to plan
Sometimes care may not meet expectations, and it’s important that you tell us. Your feedback helps us understand what went wrong, act, and try to prevent it happening again.
If you are worried about care on a ward:
- Please speak to the Ward Manager first.
- If you still feel unhappy, you can ask to speak to the Matron, who will support you.
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