• Call from Bolton NHS Foundation Trust for patients to update their contact and diversity details with GP surgeries
• Trust sharing commitment to delivering high-quality, patient centered care
• Annual campaign called ‘Know Your Patient’ for staff to ensure patient details are correct and up to date

Bolton NHS Foundation Trust is urging patients to review and update their contact information to ensure they receive important communications about their care.

As part of a commitment to providing high-quality services, the Trust wants to ensure that patients receive timely updates about appointments, test results, and treatment plans.

Patients are kindly requested to verify their contact details, including phone numbers, email addresses, and postal addresses, to ensure accuracy. This can be done by contacting their GP surgery and asking to update their contact details.

By keeping your contact information current, you will receive:

• Appointment reminders and scheduling updates
• Test results and diagnosis information
• Treatment plan details and medication instructions
• Important health advisories and recalls
• Prescription reminders and repeat prescription requests

The Trust has an ongoing campaign for both staff and patients called ‘Know Your Patient’ to remind everyone about the importance of having and providing up-to-date information.

Patients are encouraged to keep their diversity details, such as disability status, ethnicity, religion, and sexual orientation, up to date. This helps ensure care is tailored to their individual needs and enables Bolton NHS Foundation Trust to better understand and meet the needs of the communities it serves.

We value your trust and appreciate your cooperation in maintaining accurate records. If you have any questions or concerns, please do not hesitate to reach out to our patient services team or your GP surgery.

Bolton NHS Foundation Trust is committed to delivering high-quality, patient-centered care to our community. Our dedicated team of healthcare professionals strives to provide compassionate and innovative services.

Each year, the Trust hosts an internal campaign for staff to highlight the importance of holding the correct contact information.

Rebecca Bradley, Deputy Chief Nurse at Bolton NHS Foundation Trust said:

It is vital to highlight the importance of making sure we have accurate data in our electronic patient record and maintaining the correct patient details on our systems, in order to help our healthcare professionals make the best decisions for that patient at that time.

“Our overarching aim is to ensure that we are providing safe, high quality care for our patients, and by documenting this properly we will be able to accurately demonstrate our outcomes.