• Digital check-in kiosks launching in outpatient departments
• Patients can check in in seconds, or download an app to check in before arrival
• The innovation will reduce congestion in waiting areas

Bolton NHS Foundation Trust is launching digital check-in kiosks across its outpatient departments from this month, as part of their commitment to modernising services and making sure that they are fit for the future.

The new kiosks will allow patients to check in quickly and securely upon arrival, without the need to queue at reception. This innovation is designed to make visits smoother, reduce congestion in waiting areas, and give patients more control over their appointment process.

As well as being able to confirm your arrival in the department in seconds, patients can also download the InTouch Appointment Manager app before appointments, and check in on their mobile device.

The kiosks will go live across the majority of outpatient departments, both at the hospital and community health centres across Bolton.

Rae Wheatcroft, Chief Operating Officer, at Bolton NHS Foundation Trust, said:

This is an important milestone in our digital transformation journey. By introducing self-service check-ins, we’re making outpatient visits more convenient and efficient for our patients while supporting our staff to focus on other aspects of the patient journey.

“We know that for some of our patients, this will be a new way of doing things. We’ll be listening to their thoughts on how we can improve the experience whilst everyone gets used to the new process.

For more information, visit www.boltonft.nhs.uk/virtual-check-ins, or speak to a member of the outpatient team during your next visit.