We always want to find out what you think about our services and how we can make them better.
You can do this in lots of ways.
- We have a group called the Young Voices which is made up of current and former patients that work on projects important to them. Please see our blog and films for examples of our work. If you would like to be involved please leave your name, number and email behind reception for Charlotte our Participation Lead to collect.
- There is a suggestion box in the main waiting room to put your ideas in.
- If you would be happy for us to contact you from time to time by email to complete surveys or give us your views on certain things please leave your email details with reception.
Routine information we collect
When we see you we use something called ROMS to help us understand what your problem is and to help us see if it gets better. Of course this is as well as talking to you and your family, school etc.
ROMS stands for Routine Outcome Measures. These are questionnaires that say a number of things like, “I cannot think clearly” and ask you to answer from several choices as to how often you might think that, either never, sometimes, often or always. We will ask you right at the beginning a lot of questions like this. Then at each meeting we use much shorter questionnaires to help us see how your problem is improving.
We do this for two reasons.
- One, to see how you are doing.
- The second is we send this information to the Department of Health. But before we do that we take away anything that can identify you and they only have the answers to the questions. This lets the Department of Health know what the problems are and how young people and families are doing but not things like your name, address, school etc. If you do not want us to share this information then you have the right to ‘Opt Out’ please tell a memeber of staff.
We hope you join us in filling out these questionnaires. You should always ask the person you see to show you them. Sometimes young people like to see what they show and how things are changing.