The aims of the service are to:

  • provide safe and accessible urgent care for the population of Bolton outside normal working hours.
  • reduce hospital admissions, readmissions and attendances at A&E by providing the right care at the right time.
  • work together with other health and social care professionals to provide effective care.

We assess and treat patients, and identify and implement a care plan designed to meet their needs. A full course of treatment will be prescribed and be readily available for the patient if required.


When should I contact the out of hours service?

If you feel unwell and think that you need to urgently see a GP, you should ring your usual GP surgery. If the surgery is closed, you will be re-directed to the out of hours service. The service is an appointment based service, and not a walk-in service.

The out of hours service is for urgent calls only, and not for emergency or routine calls. If you or the patient has a potentially life threatening illness, please dial 999. Alternatively, if you think that you can wait until your own GP surgery re-opens, please call them back then.


Choose well

If you would like further advice about which service you should contact for urgent care then please visit the following websites:

Choose Well – NHS Manchester
Visit this YouTube page for videos in different languages explaining which NHS services to use and when, covering pharmacies, 111, GPs, and A&E.

NHS Choices – Emergency and urgent care services

NHS Choices – NHS General Practitioners