Making sure our patients are safe, and have the best experience possible when we are looking after them is the most important thing we do.
Every year we stop and look at how good our care has been over the last 12 months, and what we need to do to make it even better.
We record what we find in a document called our Quality Account and publish it so that everyone can see what we’ve been doing.
Our services are really good most of the time, but we don’t always get it right.
When we make mistakes, we take them very seriously and make sure we learn everything we can to prevent them from happening again.
This document explains what’s important to us, and why we will continue to work hard to make sure the services you receive are the best quality possible.