PALS offers support, information and help to patients, their families and visitors. They can help you to sort out your issues by speaking on your behalf to anyone involved in your care, or the care of your relative or friend.

PALS will not speak to anyone about your concerns unless they have your permission to do so.

PALS can help by:

  • Supporting you through what is often an anxious time as a patient, relative, friend or visitor.
  • Providing advice and information on NHS services
  • Actively listening and responding to concerns, suggestions or queries to help resolve them quickly.
  • Advising on the complaints process if you wish to make a complaint, and how to seek independent advice.
  • Record and log comments and concerns, so that we can identify any themes and use them to learn from.

The PALS Office is in the main entrance of the hospital. The office is open from Monday to Friday, 9:00am to 4:30am- excluding bank and public holidays.

If for any reason you cannot immediately speak to a PALS officer, you may prefer to contact them by telephone on: 01204 390193. An answer service is available.

You can also email PALS:  or you can write to them at:

Patient Advice and Liaison Service (PALS)
Bolton NHS Foundation Trust
Minerva Road

Tell us about our service – PALS Information Leaflet [822kb] PDF

Bolton NHS Foundation Trust’s Annual Complaints 2017_18 Report 2017-18 [658kb] PDF